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Digital Accessibility: Engage Your Customer More Efficiently

posted May 15, 2016, 7:18 PM by Julian Zhu   [ updated Dec 8, 2016, 8:16 AM by Julian Zhu ]


This blog you are reading now is not about data, it is about "Accessibility".

I will soon write a blog about data and how it supports customer engagement -- my research at college and graduate school was high energy physics and statistics physics -- a lot of modeling and computation. Please stay tuned on that.

Accessibility

To learn basic concept about accessibility, please read my other blog: http://www.julianzhu.us/blog-post/mobileaccessibilityservice

My Research Update

Here is just a quick update on research I recently did and product prototype I have built around "Accessibility".

It also demonstrates key capabilities that native mobile devices can deliver are far more sophisticated and capable than HTML.

This blog is not trying to start another debate about native vs. hybrid vs. HTML. Coming from physics background, I fully understand that hardware and software together can make a perfect digital product. In the real-world application, it totally depends on whether or not you (as business) care or not about those capabilities.

Let me highlight a few things I have built for research and demonstration purpose:
  • Feature 1. (Once User Enables) Mobile Device is now aware of what is happening and will take action on the behalf of user when needed.
  • Feature 2. (Text-to-Speech) Any communication (from inside or outside of mobile device), can now be announced as voice to user. 
  • Feature 3. (Voice Command/Input/Recognition) Mobile App can now prompt and take voice input from user and take action for user.
  • Feature 4. Near-Field-Communication (NFC) devices
  • Feature 5: A powerful mobile app task engine framework
All these features greatly improve user engagement and experience. 

Please note: 

All the features mentioned in this blog have been implemented and ready for integration & customization to enable similar capabilities for your mobile application. 
You don't have to reinvent the wheels. 


Demo 1: Mobile Device Receives an Event, Triggers Automated User Action

In this demo, the action is triggered by mobile push notification to automate user action for the most popular Chinese social app - WeChat. 

YouTube Video


Demo 2: Register a NFC device to Trigger Event/Action on the behalf of the User

This demo shows how the mobile app discovers a new NFC device. Prompt user to register the device for event triggering. 
Once registered, the future scan of the same device will trigger and/or automate action on the behalf of the user - in this demo, it initiates a phone call automatically. 

YouTube Video



Demo 3. Text-To-Speech Triggered When Receiving Social Platform Notifications

Once enabled, mobile app will be aware of the social platform notification events (or any type of events) and convert text to speech (or take any type of actions). 
With this app, you could listen to your favorite social platform messages while driving, and more interestingly, you could use voice to reply (continue reading below). 


Demo 4. Use Voice Command/Input to Respond to an Event - Responding to Social Messages All by Voice

Once enabled by user, mobile app will prompt user for voice command/input. It supports multi-languages. 


Demo 5. Trigger/Automate a Task from Sensor Behaviors

Mobile devices/sensors behavior can be used to trigger events. The following example shows how a rule can be set up by a user for the mobile app to be aware of sensor behavior (in this case monitoring shake behavior) and trigger user defined action - in this case, it automatically initiates a phone call. 

  


Stay Tuned for More on this Topic: 

  • Security for Implementing Accessibility

About The Author

Julian Zhu is the managing partner & principal consultant at OSC Technologies (http://www.oscgc.com) leading technology innovation and consulting. Previously he was Sr. Manager of Enterprise Architecture Team and Enterprise Digital Solution Architect at CVS Health.

Visit Julian's Blog at: http://www.julianzhu.us for more information. To contact Julian for consulting services, please send email julian6866 [at] gmail dot com.